Shipping Policy
At Checked Appliances, we are committed to providing a smooth and reliable delivery experience for every customer. Whether you are purchasing a new appliance, a certified preowned unit, or scheduling a replacement delivery, our team works to ensure your order arrives safely and on time.
This Shipping Policy outlines our delivery procedures, estimated timelines, service areas, customer responsibilities, and important information regarding appliance transportation and delivery appointments. By placing an order with Checked Appliances, you acknowledge and agree to the terms outlined below.
Summary of the Shipping Policy
Delivery Options:
Checked Appliances provides delivery services to Knoxville and nearby areas.
Processing Time:
- Orders are processed within 1–2 business days after payment confirmation.
- Preowned appliances may require additional inspection prior to shipment.
Delivery Time:
- Standard delivery typically takes 2–5 business days.
- Customers will be notified of any delays due to weather, stock availability, or other unforeseen circumstances.
Delivery Charges:
- Fees are based on appliance size, weight, and delivery location.
- Delivery charges are calculated at checkout or provided upon confirmation of your appointment.
Appointment-Based Delivery:
- All deliveries require a scheduled appointment.
- Customers are asked to provide clear instructions for delivery access.
Packaging:
- All appliances are carefully inspected and prepared for safe transport.
- Damages during shipping must be reported immediately upon receipt.
Tracking Your Order:
- Customers will receive tracking information for all shipped items.
- For assistance, contact us via email or phone.
Shipping Policy in details
At Checked Appliances, we are committed to providing a smooth and reliable delivery experience for every customer. Whether you are purchasing a new appliance, a certified preowned unit, or scheduling a replacement delivery, our team works to ensure your order arrives safely and on time.
This Shipping Policy outlines our delivery procedures, estimated timelines, service areas, customer responsibilities, and important information regarding appliance transportation and delivery appointments. By placing an order with Checked Appliances, you acknowledge and agree to the terms outlined below.
Delivery Service Areas
Checked Appliances proudly provides appliance delivery services throughout Knoxville, Tennessee, and many surrounding communities. Delivery availability may vary depending on your location, product type, and scheduling capacity.
If you are located outside our standard service area, please contact us before placing an order to determine whether special delivery arrangements can be accommodated.
Order Processing
Orders are typically processed within one to two business days after payment has been successfully received and verified. Processing times may vary during holidays, promotional events, periods of high demand, or unforeseen operational circumstances.
For preowned and refurbished appliances, additional time may be required to complete final inspections, testing, cleaning, and quality assurance procedures before delivery is scheduled.
Customers will be contacted if additional processing time is required.
Delivery Timeframes
Once an order has been processed, standard delivery is generally completed within two to five business days, depending on product availability, delivery location, scheduling availability, and other logistical considerations.
While we strive to meet all estimated delivery timelines, delivery dates are not guaranteed. Delays may occasionally occur due to weather conditions, traffic disruptions, supplier delays, inventory issues, equipment availability, or other circumstances beyond our reasonable control.
Should a delay occur, our team will make reasonable efforts to notify customers and provide updated delivery information.
Delivery Charges
Delivery fees are determined based on several factors, including appliance size, weight, number of items, delivery distance, accessibility requirements, and any additional services requested.
Applicable delivery charges will be displayed during checkout when available or communicated to the customer during the order confirmation process. Any special delivery requirements that result in additional costs will be discussed and approved before service is performed.
Appointment-Based Delivery
To ensure a safe and efficient delivery experience, all deliveries are scheduled by appointment. Customers will be contacted to arrange a delivery date and time window that is convenient for both parties.
Customers are responsible for ensuring that someone eighteen years of age or older is available at the delivery location during the scheduled appointment. If no authorized recipient is available upon arrival, additional delivery fees or rescheduling charges may apply.
To help ensure a successful delivery, customers should provide accurate contact information and notify us in advance of any special access requirements, including gate codes, apartment access instructions, staircases, elevators, narrow entryways, or other conditions that may affect delivery.
Delivery Preparation and Accessibility
Customers are responsible for ensuring that appliances can be safely delivered into the intended installation area. Prior to delivery, customers should verify that doorways, hallways, stairwells, and installation spaces are large enough to accommodate the appliance being purchased.
Checked Appliances is not responsible for delays, damages, or additional costs resulting from inaccessible delivery locations, insufficient space, or obstacles that prevent safe delivery.
If delivery cannot be completed because access requirements were not disclosed beforehand, additional delivery or return-trip charges may apply.
Packaging and Inspection
All appliances are carefully inspected, tested when applicable, and prepared for transportation before leaving our facility. We take reasonable precautions to protect products during loading, transit, and delivery.
Customers are encouraged to inspect appliances at the time of delivery and report any visible damage, missing components, or delivery-related concerns immediately. Any shipping or delivery damage should be documented and reported as soon as possible so that we can investigate and determine an appropriate resolution.
Ownership and Risk of Loss
Responsibility for the appliance generally transfers to the customer upon successful delivery and acceptance of the item. Customers should carefully inspect delivered products before signing any delivery confirmation documents whenever applicable.
Tracking and Delivery Updates
For eligible deliveries and shipments, customers may receive delivery status updates, appointment confirmations, or tracking information. Availability of tracking information may vary depending on the delivery method and service provider.
Customers with questions regarding delivery status may contact our team directly for assistance.
Failed Deliveries and Rescheduling
If a delivery appointment must be changed, customers should contact us as soon as possible. We will make reasonable efforts to accommodate rescheduling requests based on availability.
Repeated missed appointments, inaccessible delivery locations, or failure to provide accurate delivery information may result in additional charges or delays in service.
Contact Information
If you have questions regarding shipping, delivery availability, scheduling, or order status, please contact Checked Appliances:
Checked Appliances LLC
4656 Fennel Road
Knoxville, TN 37912
Email: checkedappliances@gmail.com
We appreciate your business and look forward to providing a safe, professional, and dependable appliance delivery experience.