Frequently Asked Questions

Q1: Do you sell new or used appliances?
A: We sell both brand-new and professionally refurbished appliances. All items are tested, cleaned, and guaranteed to function properly.

Q2: How do I schedule an appointment?
A: Appointments can be scheduled via phone. 865-951-5557.  Please provide your preferred date and time, and our team will confirm the appointment promptly.

Q3: What warranties do you offer?
A: New appliances come with a 1-year manufacturer’s warranty. Preowned appliances include a 30-day limited warranty. Extended warranties may also be available for select products.

Q4: Can you deliver appliances?
A: Yes, we provide delivery within Knoxville and surrounding areas. Delivery charges vary depending on appliance size and distance. Appointments are required for delivery.

Q5: How do I return an appliance?
A: Please refer to our Refund & Return Policy. Returns are not accepted except under specific conditions depending on whether the appliance is new or preowned.

Q6: What payment methods do you accept?
A: We accept credit/debit cards (Visa, MasterCard, American Express), PayPal, cash for in-person appointments, and financing options where available.

Q7: Can I track my order?
A: Yes. Visit our Order Tracking page and enter your order number. For assistance, contact us via phone or email.

Q8: Are your preowned appliances tested?
A: Absolutely. Every preowned appliance undergoes a rigorous inspection, cleaning, and testing process to ensure it meets our quality standards.